Refunds and returns

All purchases are not cancellable, are non-refundable, unless they are considered defective.

If it is considered defective, the product will be repaired at the expense of the manufacturer assuming that it falls under the manufacturer’s warranty.

To start a return for a potentially defective product, you can contact us at support@cubify.co.uk.

If your return is accepted, we’ll email you information for the return, as well as instructions on how and where to send the package.

Items sent to us without prior request for a return will not be accepted.

You can contact us at any time for any return questions at support@cubify.co.uk.


Damage and problems

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive a wrong item, so that we can assess the problem and correct it as soon as possible.

Repayment

Once we have received and verified the return of your product, we will send you a notification informing you whether the refund has been approved or not.

If approved, your money will be refunded automatically using the same payment method you used to deposit.

Please note that the length of time to verify, process and reimburse your payment depends on your bank or credit card company.

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